Refund & Cancellation Policy
Last updated: August 24, 2026
1. Free plan
Most of Toolember is free and requires no payment. The free Dynamic QR plan is free forever and never charges you.
2. Paid subscriptions
Paid plans (for example Dynamic QR Pro) are billed on a recurring monthly or annual basis. Payments are processed by Polar, our Merchant of Record, who handles the transaction, invoicing, and any applicable taxes. Your subscription renews automatically until you cancel.
3. Cancelling
You can cancel anytime from the billing portal (the "Manage billing" link in the app) or by contacting us. When you cancel, your plan stays active until the end of the period you have already paid for, then it drops to the free plan. Cancelling does not delete your QR codes: they keep redirecting, and you can still edit up to the free-plan limit. If you would rather get money back for the unused part of your term, request a pro-rated refund instead (see section 4).
4. Refunds
7-day money-back for new subscribers. If you are not satisfied, request a refund within 7 days of your first payment and we will refund it in full. This applies once, to your first subscription.
Pro-rated refund on cancellation. If you cancel before the end of a paid term, you may request a refund for the remaining unused full months of that term, pro-rated (most relevant for annual plans). If you take the pro-rated refund, Pro access ends when it is issued; if you do not, access continues until the period you already paid for ends.
Beyond the above, fees are non-refundable. Toolember may grant further exceptions at its sole and final discretion but is under no obligation to. Where a refund is required by applicable law, it is handled by Polar and issued to your original payment method.
5. Termination for prohibited use
Accounts or codes used for illegal, fraudulent, or otherwise prohibited activity (see our Acceptable Use Policy) are terminated immediately and automatically, with no refund of any fees paid. Toolember has final authority to determine what constitutes prohibited use.
6. Contact
Questions about billing or cancellation? Use the contact page with the email on your account. Cancelling itself is done in the billing portal and needs no request.